March 30, 2020 Update

Dear LSF Members,

As a reminder, while we are closed we will NOT be billing you for anything, other than those who have opted in to have their dues donated to our employee relief fund.  If you would still like to make a donation, kindly click https://form.jotform.com/EliteSportsClubs/LakeshoreSF.

While we are closed, we have no team-members able to answer questions or process changes to your account.  You will need to submit any such requests when we re-open.

Reminder! Our restaurant is still available for pickup at 1320 W. Fullerton and delivery.  Chef John and his team are constantly coming up with new and fun food options for you and the family, including make your own pizzas, Taco Tuesday, Not Your Mother’s Beef Stew and Fried Chicken. We are also pleased to provide many grocery and pantry items like milk, eggs, flour and more – why give the business to Whole Foods when you can support a local business? Place your order online at https://1320market.square.site/ or email LPEvents@LakeshoreSF.com with any questions.  All profits go to the employee relief fund. 

We are also offering a variety of classes online – check out our Facebook feed to view classes or participate in a live event!

We expect our silent auction to be going live soon! We have some great items such as Cubs tickets, vacation homes, sailboat excursions, piano lessons, jewelry and much more. If you want to donate something, let us know!

Stay healthy (and sane)!

Best,

LSF Management

March 24, 2020 Update

Dear LSF Members,

We hope that you are finding ways to stay active and safe without going stir crazy! 

As we are sure you are aware, we have an amazing staff of about 300 great folks who work very hard to make your experiences fantastic.  Our biggest concern in this trying time is making sure they are taken care of.  Many of our members have expressed similar sentiments – in fact they have asked if we can keep billing them and pay our team members.  Their spirit of generosity is warming in these challenging times! 

Based on member suggestions, we have come up with a variety of ways to raise additional funds for the team-member hardship fund – if you have other suggestions, please let us know!
 
Please help our awesome team: 

  • Donate to the hardship fund – maybe you still want to pay your dues or make a larger dollar donation – whatever you feel comfortable with, please do so!  Follow this link https://form.jotform.com/EliteSportsClubs/LakeshoreSF.  The details of how this will work are still evolving as we see what the government is doing, but it will go 100% to our team members in need. The good news is that our employees should be covered for their pay through the beginning of April at which point we will need to have this all worked out.   
  • Buy to go or delivered meals – executive chef John and his team are creating some great meal options for our members, including some favorites (like the Harvest Bowl) and some new specialty items (like Nashville Hot Chicken). All of the profits go to the hardship fund.  The menu is changing often with fun specials such as today’s – Taco Tuesday! We also have pantry items, such as eggs, flour and more. Click here to place your order https://1320market.square.site/. Capacity is limited, so get your orders in early!  If you have any questions or suggestions of other items to order, please email LPEvents@LakeshoreSF.com.  
  • Contribute prizes to our silent auction – we are in the process of creating an online silent auction of goods, services and tickets which we will then share with our members. We have received generous donations of a vacation home in Big Sky Montana, sail boat excursion on Lake Michigan, custom made earrings, professional organizing services and much more, but we are still looking for donations of tickets, gift cards, special experiences, vacation homes, services etc.  If you don’t have anything you can contribute, please stay tuned so you can bid on the great stuff that we will have!
  • Urge Congress to Include Fitness Industry in Economic Relief – take 15 seconds and follow this link to ask congress to not forget about the fitness industry in the economic relief plan they are working on: Campaign to share with your Members

If you have other suggestions of how we can raise money to take care of the team, or help the community during this difficult time, please let us know!

Also, please know that there are a bunch of work-out videos that your favorite group fitness and personal training team-members are posting as well as Facebook-live work-outs that will be scheduled. So please check our Facebook page for those details.  
 
Thanks for your support!
 
Your LSF Management Team

 
PS. Please do not email back with any requests unrelated to helping out our team members.  While we are thrilled to help you out in normal circumstances, we have no staff working at this point so we are not able to field any requests for cancellations, holds or refunds.  Those still working are trying to get pay checks out and shutting down the building, as well as developing solutions for our team.  The rest of us are volunteering to try to take care of our team-mates and are not able to make changes to your accounts. As mentioned in our initial closure announcement, we are not billing anyone for April, and when we get back up and running, we will deal with all dollars and cents issues – currently we are working on human and operational issues.  Please wait until we re-open to submit your requests to ensure they are processed.  

March 18, 2020 Update

Dear LSF Members,
 
As we are sure you are aware, we have an amazing staff of about 300 great folks who work very hard to make your experiences fantastic.  Our biggest concern in this trying time is making sure they are taken care of.  Many of our members have expressed similar sentiments – in fact, many of asked if we can keep billing them and pay our team members.  Their generosity of spirit is warming!  As we closed our doors yesterday and rolled out to the team what we can do immediately and plans for what happens if this lasts longer, we were gratified that our team said that they understood and were appreciative of what we could do and of our professionalism in handling it.  That’s the one good thing that came out of what was otherwise the worst day in my professional life. 
 
Based on member suggestions, we have come up with a variety of ways to raise additional funds for the team-member hardship fund – if you have other suggestions, please let us know!
 
Please help our awesome team: 

  • Donate to the hardship fund – maybe you still want to pay your dues or make a larger dollar donation – whatever you feel comfortable with, please do so!  Follow this link:  https://form.jotform.com/EliteSportsClubs/LakeshoreSF.  To be incredibly candid, we haven’t worked out all the details of how this will work, but it will go 100% to our team members in need. 
  • Buy to go or delivered meals – executive chef John and his team are working hard to prepare and deliver meals over the coming days. All of the profits go to the hardship fund.  The menu looks great! It includes roasted chickens, pizzas, the Harvest Bowl with tasty salmon and plenty of kid’s options.  Click here to place your order:  https://1320market.square.site/. Please place orders by 3pm for pick-up or delivery from 5-7pm and deliveries must be within 2 miles of the club.  Capacity is limited, so get your orders in early!
  • Contribute prizes to our silent auction – we are in the process of creating an online silent auction of goods, services, and tickets which we will then share with our members. We are looking for donations of tickets, gift cards, special experiences, vacation homes, services, etc.  Also, if you are a retailer or restaurant, we will gladly split 50-50 with your employees and our employees any proceeds that are gathered from your donation. For those businesses impacted by Covid19, feel free to put a short time window on your donation so that it has to be used within a month or two of re-opening so it helps you get back on your feet, and obviously it can also state that if you don’t re-open it has no value.  To participate, please reply back to this email with your donation. And if you don’t have anything you can contribute, please stay tuned so you can bid on the great stuff that we will have!

If you have other suggestions for how we can raise money to take care of the team or help the community during this difficult time, please let us know!
 
Thanks for your support!
 
Peter
 
PS. Please do not email back with any requests unrelated to helping out our team members.  While we are thrilled to help you out in normal circumstances, we have no staff working at this point so we are not able to field any requests for cancellations, holds or refunds.  Those still working are trying to get paychecks out and shutting down the building, as well as developing solutions for our team.  The rest of us are volunteering to try to take care of our team-mates. 

March 17, 2020 Update

Dear LSF Members,

We are sorry to inform you that we are temporarily closing the clubs starting at 10pm this evening (Tuesday, March 17th).  We tried many approaches to keep the clubs open both for your benefit and to keep our team members employed, but at this point, we have concluded that we must temporarily close the clubs. We will keep you updated as we determine when we are allowed to re-open.  

With the closure, our employees will not be at work which means we will not be available to answer questions until we reopen and have our team members back at capacity. Once we re-open, we will make sure that all members are treated fairly in terms of dollars and cents. We will not bill you any further until we re-open, and we are also not able to accept any changes to memberships including modifications, cancellations, freezes, etc. Please submit your requests for any changes once we reopen; we will not be able to respond to or resolve requests received while we are closed. 

We are doing our best during these unsettling times to take care of our members, our team members and the community at large.  Our biggest concern is figuring out how to make sure our team-members are taken care of if this closing persists; we are working on many solutions to help them out.  

We appreciate your continued membership and look forward to welcoming you back to your club sooner rather than later. Stay active and healthy, use the time to connect with loved ones, find time to enjoy life and most of all do your part to end this virus. We plan to broadcast our own workouts and classes for our members shortly as well as work on other ways to keep you motivated and working out during this time – stay tuned!

Thank you for your patience. We are honored to be your health club and thank you for your continued support of Lakeshore Sport & Fitness.

Sincerely,
 
Your LSF Management Team

March 16, 2020 Update

Dear LSF Members,

As we navigate this unprecedented situation, we are continuing to adapt our operations to provide for the recommended social distancing and still allow our members the opportunity to be active.

  • At this point, we have closed the whirlpools, sauna and steam rooms as social distancing is not possible in them.
  • We are monitoring check-ins per hour – so far they are not exceeding 50 per hour.  If we see check-ins rising above this number, we will restrict access to the buildings to people who pre-register. Given the huge square footage of the buildings, this means there is ample space for people to social distance while still using the facilities. 
  • We are continuing all of our new cleaning protocols

Please do your part: don’t get too close to other members or team members, wash your hands regularly for 20 seconds (that’s a long time!) and DON’T COME TO THE CLUB IF YOU FEEL ILL IN ANY WAY. 
 
At the same point, please hold in your thoughts all of the employees who are being displaced throughout our society and who will struggle financially through this situation.  The average minimum wage employee in Chicago earns $520 per week before taxes. On unemployment, they will only receive $244  – if they can even get that in place given the sheer number of people displaced at this point.  Hopefully, our elected representatives in Springfield and DC will help solve this with new legislation.  We are also working on internal solutions for our team members in the absence of government intervention.  Please be understanding that we are first focusing on the human elements of managing this crisis and will deal with the financial implications for our members once we have taken care of our team members.

Stay healthy!
 
Sincerely,
 
Your LSF Management Team

March 15, 2020 Update

Dear LSF Members,

We have done a lot of work to try to keep operations as normal as possible for our members, yet still provide for social distancing in the clubs.  We are also continuing our increased focus on cleaning both during the day and over-night as previously communicated.  We are committed to staying open with as much of the club as possible to keep people on their work-out routines. As we all know, the best way for you to reduce your chances of getting sick and to minimze the impact of sickness if you get sick is to be in good health to begin with – sleeping well, eating well, reducing stress and working out are critical to that.  Pretty hard to reduce stress right now though!

That being said, we have come to the difficult conclusion that we are going to close childcare, Club48 and the PeeWee program until further notice, starting on Tuesday March 17th.  We know that not all of our members have the option to stay at home to watch their children and have been trying to provide solutions for them; at this point, we ask that you help out your neighbors and friends who might be in this situation.

We are also closing dine-in options at the club but we will have grab-n-go options available for you to take with you. 

Please continue to let us know your thoughts and suggestions on how we can create a comfortable, safe and healthy environment for all.

Sincerely,

LSF Management

March 14, 2020 Update

Dear LSF Member,
 
These really are unprecedented times; and we are doing our best to navigate them to meet the needs of our members and team members.  We continue to hear from health professionals about the importance of people working out so that they remain healthy and able to fight off viruses and sicknesses.  Recently, Time.com ran an article where they quoted Dr. Paul Sax, medical director of the division of infectious diseases at Brigham and Women’s Hospital in Boston, as saying that gym-goers should continue going to the gym – as long as they are healthy. As a reminder, if you are sick, please don’t come in! We continue to monitor the situation closely and adapt our services and building to do our best to meet our members’ needs. We also know that different people will deal with this crisis in different ways and will have different needs based on their unique circumstances; as a result we are trying to be of service to all our members and their unique needs.  Kindly let us know how we might be of service to you! 
 
As mentioned in previous correspondence, we started deploying significant additional cleaning protocols about ten days ago. Now we are developing additional cleaning approaches.  For example, we are starting a new process where after each group fitness class, members will be asked to place dirty equipment in one place so that our team can clean the equipment and the room.  Next, our management team is doing twice daily “team prides” where we deep clean a specific area for an hour or more.  For free weight equipment, we are deploying signage that indicates if the equipment has been cleaned by an LSF staff member; if the sign is on the floor or removed, members should know to clean it before use.
 
LSF@Lincoln Park is a huge facility – almost 200,000 square feet – which means we can provide social distancing solutions so that members can get their fitness needs met without being too close to other members.  As an example, in the 1320Market area, we have reorganized furniture to provide more space between tables. Other places where we are enabling more social distancing include:

  • Group Fitness: we are adjusting the class schedules and adding capacity limits to classes. We will be moving all classes to a sign-up procedure which will be done via the MyLSF App (if you need your log-in for the MyLSF App, please email MemberServices@LakeshoreSF.com).  This process is beginning this weekend and should be fully implemented early next week. Please check the MyLSF App regularly, and please be understanding as we are shifting on the fly here! We are also altering our class offerings to eliminate circuit type classes with shared equipment.  In all group fitness studios, we have laid down markings that indicate 6 feet boundaries to encourage awareness of spacing between members.  In the cycling studio, we have taken out of order every other cycle. 
  • Cardio Equipment: we are removing from service every other piece of equipment in the 4th floor cardio studio.  We are leaving the 3rd floor cardio room as is pending member feedback and utilization patterns. 
  • Tennis Courts: we are training our instructors to ensure there is sufficient space between members for group classes. We are also able to provide direct access to the tennis courts from the driveway – meaning you will not have to navigate through the club to get to your court.  Please contact LPRacquets@LakeshoreSF.com to arrange for this service. 

You can help by coming at off-peak times, keeping 6 feet away from other members and team members, wiping down equipment before you use it (as well as after!), washing your hands frequently for 20 seconds and if you feel any symptoms of being sick, stay home!  Remember that being healthy (sleeping well, good diet, working out and reducing stress) is the best way not to get sick in the first place and to reduce the duration and severity of your symptoms.  

Please keep us posted of suggestions of further ways we can make you feel comfortable and meet your needs by emailing MemberServices@LakeshoreSF.com
 
Best,
 
Your LSF Team
 
PS: If you want to read the article about gyms and cleanliness, please click on this link: https://time.com/5795492/gym-fitness-studio-coronavirus/

March 12, 2020 Update

Dear Members,
 
At LSF, we feel great responsibility for the role we play in the lives of our members—even more important to us during this difficult time when we are all being more cautious about how we engage with the world. With great precaution, we are practicing the strongest cleaning protocols possible and our staff knows that they have paid sick leave if they need it.  Last week, via the Loop Newsletter, we informed you of precautions we were undertaking, but we have heard from enough members that an update on what we are doing as well as a reminder of appropriate behavior at the clubs would be useful. 
 
We have worked hard to be prepared for this situation. We have taken all of our employees through an advanced training protocol on how to clean, how to be clean and how to recognize the signs of corona virus so that if they have any illness symptoms they know to stay home.  We have engaged third party experts to train our cleaning staff.  We have procured additional cleaning technology including special spray systems which we are regularly using to sanitize areas. We have engaged additional staff to sanitize areas that may not get touched as often, such as banisters, railings, door knobs, etc.  We are propping open more doors and installing arm openers on others so that you don’t need to touch more surfaces.  We are working with each department to implement appropriate department-specific protocols to eliminate the need of inter-personal touching (for example, our staff is instructed not to take your membership cards at the front desk or the food service areas) and signage to remind people of appropriate behaviors. 
 
We are now working on more advanced protocols that will enable you to continue using the clubs even as more corona virus cases get diagnosed in our area.  Specifically, we are working on ways to create enough distance between members so that there is no risk of contagion and people can still work out. Please stay tuned for more information as we roll these out; and if you have any suggestions of ways we can improve, please let us know asap by emailing MemberServices@LakeshoreSF.com.   
 
Importantly, we can all do a few things to keep ourselves and each other healthy:

  • If you don’t feel well, DON’T COME TO THE CLUB! If you are sniffling and blowing your nose or coughing or sneezing a bunch, please self-isolate.  If you have an odd cough or sneeze, please sneeze or cough into your elbow. 
  • Be as clean as possible – washing your hands often for at least 20 seconds with warm water and soap is the single best thing you can do.  For your benefit, we have installed extra hand sanitizer stations throughout the clubs – if there is a spot you are thinking we should add more, let us know! Disinfect equipment you have touched with a wet-wipe – we have dispensers everywhere (and have recently added signs to them in bright orange calling out that they are sanitizer stations) and have added extra ones around. Please use these!  If you think we are missing a location for these dispensers, let us know!
  • Avoid crowding in with others – please provide people with space around you, don’t crowd together.  Don’t shake hands or high five after a match or game – instead use the elbow bump or an “air high-five.” 
  • Remember that eating well, working out and avoiding stress is the best way for you to not get sick in the first place and to overcome any virus or germs or illness.

We take your health seriously and have been proactively addressing the Covid 19 situation for several weeks now. Please help us help everyone by doing your part – stay home if you are sick and wash your hands often!
 
Best,
 
Your LSF Team

Club Temporarily Closed Starting March 18

Click here for more information.